KidsPlay Children’s Museum- Guest Services Associate

KidsPlay Children’s Museum- Guest Services Associate

Role Description: Guest Services Associate

                                             Reports to: Operations Manager

Essential Function

Ensure the safety and enjoyment of museum guests and maintain a clean and attractive museum environment.   Follow operational procedures and protocols for guest services, including but not limited to guest safety, first aid, and emergency procedures.

Essential Duties

  • Display a welcoming and friendly manner and promote positive guest experiences.
  • Follow all opening and closing checklists for exhibits and facilities.
  • Utilize Altru software to best serve and understand our audience and increase efficiency museum-wide.
  • Ensure a safe, clean, and welcoming environment through coordinated daily cleaning of all public spaces (admission area, exhibit spaces, program rooms, restrooms, sidewalk and parking lot).
  • Monitor and manage children’s play and interactions to maximize the experience while ensuring safety and the integrity of the exhibits. Follow all security protocols.
  • Ensure the safety and functionality of all exhibits. Report all maintenance issues and follow up as necessary. Remove any soiled or unsafe toys or materials.
  • Keep confidential the business functions of the Museum including, but not limited to, financial status, customer information, employee issues, etc.
  • Must perform any other required duties as requested by the Operations Manager or Museum Director to aid in better operation of the Museum and service to the customers.

Required knowledge, skills, and abilities

  • Displays a friendly, welcoming manner.
  • Energetic, enthusiastic, well-organized and creative.
  • Has patience and understanding for every person that is encountered.
  • Is flexible and adaptable to the changes that will occur in the position.
  • Can communicate effectively on the telephone, via email and in person.
  • Well developed computer skills. Able to learn and use:
    • GSuite (Gmail, Docs, Drive, Sheets, Calendar, Photos).
    • Altru
    • Canva
  • Is organized, honest, and works well with others, and has an outgoing personality.
  • Maintains a clean work area and person.

Qualifications

  • High School diploma required.
  • Prior work history in customer service and retail point of sale.
  • Excellent organizational skills and attention to detail.

Physical Demands

Considerable standing, walking, stooping, and stair climbing.  Some lifting of more than 20 lbs., bending, and stretching overhead is required. Use of ladders and tools and exposure to paints, glues and solvents.  Exposure to body fluids (e.g. diapering equipment and the use of spill kits for vomit). Outdoor activities may expose this position to extremes in temperature and inclement weather.

Schedule expectation

Due to museum hours, the Guest Service Associates schedule includes evenings and weekends.

Application Process

Please submit an application via http://kidsplaymuseum.org/about/employment.php.

Please be prepared to submit:

  • Cover Letter with an expression of interest
  • Resume
  • Three letters of professional reference with contact information

Phone inquiries, mail or in person submissions will not be accepted.

KidsPlay Children’s Museum requires all employees to be fully vaccinated for COVID-19 or submit to COVID-19 testing once per week.  All employees, volunteers and guests (2+)  are required to wear a mask at all times within the Museum’s galleries regardless of vaccination status.

 

KidsPlay Children’s Museum, Inc. is an Equal Opportunity Employer and a Drug Free Workplace.

November 23, 2021 Job Postings