Torrington Savings Bank- Mortgage Clerk-Home Equity Clerk/Processor

Torrington Savings Bank- Mortgage Clerk-Home Equity Clerk/Processor

Torrington Savings Bank- Mortgage Clerk-Home Equity Clerk/Processor


In this position the candidate will perform a variety of duties to process new mortgage and equity loan applications through the loan origination system-Encompass with an emphasis on customer service, quality, accuracy, and efficiency.  Review system generated 3-day disclosures and manually issue 3-day disclosures, as necessary.  Knowledge of lending concepts such as TILA/RESPA, ability to analyze loan data to determine accuracy including APR calculations, private mortgage insurance premiums, loan closing fees and where fees are disclosed on the Loan Estimate.  Process adverse action files including issuing Adverse Action Notice.  Works with underwriters to obtain missing information/documentation to keep the applications moving through the process efficiently and timely.  Monitors e-sign deliveries between the bank and the borrower.  Order and review various ancillary reports as needed, including appraisals, credit, flood, verifications of employment and deposit.  Issue commitment letters upon loan approval, in-depth understanding of loan conditions and ability to analyze loan data/documentation and clear conditions with the goal of getting the file to a pre-closing status.

Primary Accountabilities / Responsibilities:

  • Timely and clear communications with customers, TSB’s internal lending team and other parties to obtain missing information and document the loan file.
  • Obtaining and clearing loan approval conditions, submitting loan file to underwriting.
  • Prioritize pipeline to meet regulatory deadlines and anticipated closing dates.
  • This position requires compliance with all mortgage regulatory requirements and Torrington Savings Bank’s Residential Lending Policy.

Knowledge and skill Requirements:

  • 3-5 years’ experience processing in an Encompass LOS environment.
  • You must be highly organized.
  • You must have a strong mortgage/equity loan knowledge.
  • You must learn new processes easily and adapt to change quickly.
  • You must have the ability to work independently.
  • You must have the ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
  • You must have strong telephone etiquette skills.
  • You must have the ability to navigate multiple system windows, applications, and utilize resources to find information.

Competencies Required:

  • Customer Focus
  • Results Oriented
  • Adaptability
  • Collaboration
  • Communication
  • Composure
  • Innovation
  • Self-Development

Work Environment/Physical Demands/Condition Requirements:
Busy office environment, with moderate noise: computers, printers, phones, and light traffic.
Must be able to focus and not be easily distracted.  Must be able to sit for at least 70% of the
workday.  Some movement is required to retrieve files, etc.  Must be able to see computer
screen and read documents.

Equipment Used:

General office equipment:  Computer, Telephone, Mobile devices, Scanner

Information Security

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:

  • Remaining alert to and reporting malicious or suspected malicious email.
  • Participating in training opportunities to ensure continued protection of customer data.
  • Provide feedback where possible to help improve the Bank’s security culture.

Responsible for maintaining confidentiality of all sensitive information.

Torrington Savings Bank is an equal opportunity employer and a drug free workplace. AA/M/W/D/V
Please apply on TSB’s website Career page.








June 9, 2021 Job Postings